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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Crumley

August 20, 2026

5  out of  5
rating by George Crumley
"Lori was so friendly and helpful to both my wife and myself. She took her time to make sure that everything was processed correctly. Appreciated her helpfulness and professionalism."
We responded:
"George, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Goodlettsville insurance team is always here and happy to help. "
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bridgett ross

August 11, 2026

5  out of  5
rating by bridgett ross
"Lori was very professional and easy to work with, not to mention our quote was affordable.
Thank you Lori"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Daymon McCartney

August 6, 2026

5  out of  5
rating by Daymon McCartney
"Lori Rigdon was an absolute pleasure to work with. Highly recommended!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Tonya Fey

August 5, 2026

5  out of  5
rating by Tonya Fey
"We were with another company for over a decade and our premiums starting astronomically going up and our agent at the time kept saying she was working on it. After a few weeks I called Darnell Clay Insurance and within 24 hours we had our new insurance on our vehicles, home, boat and thanks to Morgan, we were able to save us over half of what we were paying monthly."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Tyler

August 5, 2026

5  out of  5
rating by Tyler
"Got towing assistance when truck broke down. 15 min of filling out on the app because I've never done it before. Bam 1-2 hours later guy was there towing my truck. Really easy updated me the whole time"
We responded:
"Tyler, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Goodlettsville insurance team! - Your State Farm Agent, Darnell Clay Jr "
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Kenny Watkins

July 24, 2026

5  out of  5
rating by Kenny Watkins
"My agent Morgan Watkins was amazing. She answered all my questions about State Farm. She is a wonderful agent. Thanks Morgan for your help!"
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John Naubert

July 21, 2026

5  out of  5
rating by John Naubert
"nice people to deal with"
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TJ Butler

July 14, 2026

5  out of  5
rating by TJ Butler
"Great customer service! Lori did a great job!"
We responded:
"Hey, TJ! Thank you so much for a great review! We are grateful for your business! "
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Glen Merritt

July 13, 2026

5  out of  5
rating by Glen Merritt
"Needed to switch offices and get a new renter’s policy. Lori made the process sooooo easy. Thank you!!!!"
We responded:
"Thank you so much for the opportunity to serve you, Glen! We appreciate the review more than you know! "
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Le’Nisha Evans

July 11, 2026

5  out of  5
rating by Le’Nisha Evans
"Lori was amazing! She was more than willing to find a quote within my budget and I felt like I was talking to an old friend."
We responded:
"Thank you so much for the incredible review! We never want to be a "stuffy" insurance office, so it's wonderful to hear it was an enjoyable experience! "
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Kasey Hygrell

July 8, 2026

5  out of  5
rating by Kasey Hygrell
"Morgan did a fabulous job at getting us set up with auto and homeowners insurance. She listened to my needs/concerns following a horrible experience with Farm Bureau insurance in White House TN. She was quick and efficient and beat the rate we were paying at Farm Bureau. Would recommend them 10 out of 10. Thanks again Morgan!!!"
We responded:
"Thank you for the great review, Dave! I am so happy Morgan was able to make this an easy process and save you money! "
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Crystal Jones

June 26, 2026

5  out of  5
rating by Crystal Jones
"Outstanding customer service (Morgan)! My insurance agent was friendly, professional, and went above and beyond to help me. They made everything simple and answered all my questions. I highly recommend them!” ⭐⭐⭐⭐⭐"
We responded:
"Crystal, thank you so much for the 5-star review! Morgan is a wonderful asset to our office, and we are so glad she was able to meet your expectations!"
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Jamie Weber

June 17, 2026

5  out of  5
rating by Jamie Weber
"Lori at Darnell Clay Jr. State Farm Insurance Agency has been amazing to work with. She has helped me add and remove vehicles for our business, adjust coverages as needed, and make sure we are taking advantage of helpful options and maximizing available discounts.

Lori is super friendly, prompt, efficient, and effective. If she does not know the answer to something right away, she takes the time to speak with State Farm underwriters and calls me right back with clear guidance.

Lori, Darnell, and the entire team have truly been part of our team for more than 20 years. I know I can always reach Lori or another team member when we need help, and they consistently take care of our insurance needs with professionalism and care.

You will be happy and have peace of mind for years to come working with Lori and Darnell’s team. Highly recommend!"
We responded:
"Thank you so much for the 5-star review and the incredible feedback! We pride ourselves on our customer service, so I am so glad to see that Lori hit it out of the park! We appreciate you more than you know!"
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Drew Reeves

June 15, 2026

5  out of  5
rating by Drew Reeves
"Amazing quick and super informative!"
We responded:
"Thank you for your great review, Drew! We appreciate the positive feedback more than you know!"
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Cody Carver

June 3, 2026

5  out of  5
rating by Cody Carver
"Ariana reached out to me about a really enticing offer, saving me about $30 per month on my car insurance with the same coverage. She made it a really easy to switch, and I would highly recommend giving them a call to see if they can help you save some money too!"
We responded:
"Thank you so much for a great review, Cody! We are so happy she was able to help save you money while keeping solid coverage! "
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Caleb Scherer

June 1, 2026

5  out of  5
rating by Caleb Scherer
"Best auto insurance deal Ive ever gotten! Agents are extremely nice too! Was very quick switching over."
We responded:
"Wonderful news, Caleb!! We love being able to provide great service at a great price! Thank you for sharing your experience and leaving a great review! "
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Daniel Hiles

May 15, 2026

5  out of  5
rating by Daniel Hiles
"I cannot thank Morgan Watkins and the team at Darnell Clays office for the best in car insurance experience. I know everyone out there dreads shopping for insurance and on top of it worrying about the company if they will take care of you. If you are shopping for new insurance or looking to see what other options are available, look no further than State Farm at Darnell Clays office. Morgan went above and beyond by assisting me with the best available rate for my many vehicle needs. She was able to lower my monthly payment on my policy for each vehicle and even my trailer.

She explained the coverage in detail and even made my policy effective on a SATURDAY! Unfortunately I had a road side issue with my truck and State Farm had a tow service take care of me within 40 mins! This came standard and was covered!

The app is easy to navigate, the premiums are very competitive and the customer service is in a league of its own. Don’t wait. CALL THEM TODAY!"
We responded:
"Thank you so much for providing feedback on your experience! Sounds like Morgan took great care of you! We appreciate your glowing review more than you know! "
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Michael Pleas

May 13, 2026

4  out of  5
rating by Michael Pleas
"It’s all good"
We responded:
"Thank you for the review, Michael! We appreciate the positive feed back!"
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Susan Koch

May 13, 2026

5  out of  5
rating by Susan Koch
"Always very friendly!"
We responded:
"Thank you so much, Susan!! We greatly appreciate the kind words!"
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Cristana Carlton

May 9, 2026

5  out of  5
rating by Cristana Carlton
"Pleasantly surprised on my personal search for new Auto Insurance. At State Farm Insurance, I met Agent Lori Rigdon. I asked her what made State Farm my best choice and she explained that her office treats their customers like family. Customer service is one of the most important criteria for me regarding selecting Auto insurance. I downloaded the app as Lori recommended and appreciated that she took time to explain so much to me! My monthly premiums went down $50 per month for a total savings of $300 for six month plan! “Like a good neighbor, State Farm is there”. Having a local insurance agency to build community with is important to me. The coverage is excellent and I recommend Darnell Clay Jr. office to everyone! Technology is so helpful, but there is no substitute for a personal connection."
We responded:
"Thank you so much, Cristana, for the incredibly kind words!! Taking care of wonderful people like you means more to us than you know! "
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Emily Dench

May 7, 2026

5  out of  5
rating by Emily Dench
"Thank you for the lunch!! Thank for you supporting teachers."
We responded:
"Thank you, Emily, for your 5-star review! It's wonderful to know that our efforts to support teachers are appreciated. Your feedback means a lot to us, and we're glad you enjoyed the lunch!"
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Letrice Stanley

May 7, 2026

5  out of  5
rating by Letrice Stanley
"Thanks for your service to the community!! We at Goodlettsville Elementary appreciate you!'."
We responded:
"Thank you, Letrice, for your kind words and review. We are committed to serving and supporting our local community, and your feedback means a lot to us."
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Rebecca Grimes

May 7, 2026

5  out of  5
rating by Rebecca Grimes
"Amazing community partner at GES. Always going above and beyond to help!"
We responded:
"Thank for you the opportunity to partner with such a vital part of our community! Thank you for all you do and thank you for leaving a fantastic review for us!"
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Chelsie G

May 7, 2026

5  out of  5
rating by Chelsie G
"Y'all! Best BBQ and Chicken!! Thank you so so much for supporting GES and being so involved in our community! Any questions, they are so welcoming to answering! Thank you!!"
We responded:
"Thank you for a wonderful review!! We appreciate you!"
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Chelsa Fletcher

May 7, 2026

5  out of  5
rating by Chelsa Fletcher
"Very active in his community! Amazing person to have as an agent."
We responded:
"Thank you so much for the kind words, Chelsa! We appreciate you! "